Refund policy

Thank you for choosing ScubaDudeStore.com - Authorized Dealer of Vostok Watches! We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, we're here to help.

Free Returns for USA Buyers: For customers within the USA, we offer free returns within 30 days of delivery. If you're not happy with your purchase, simply contact us within the return window, and we'll provide you with a prepaid shipping label to return the item at no cost to you.

Returns for International Buyers: For customers outside of the USA, return shipping costs are the responsibility of the buyer. However, if the item arrives broken, damaged, or not as described, we'll cover the return shipping expenses regardless of your location.

Return Process:

  • Contact Us: If you wish to return an item, please contact us at info@scubadudestore.com within 30 days of receiving your order. You can reach us via email or through our website's contact form. Please provide your order number and the reason for the return.
  • Approval: Once your return request is approved, we'll provide you with detailed instructions on how to proceed, including whether we'll provide a prepaid shipping label (for USA buyers) or how to arrange return shipping (for international buyers).
  • Packaging: Please ensure that the item is returned in its original packaging and in the same condition as when you received it. Include any accessories, manuals, or additional items that came with the product.
  • Shipping: Use the provided prepaid shipping label (for USA buyers) or arrange return shipping (for international buyers) to send the item back to us within the specified timeframe.
  • Inspection and Refund: Once we receive the returned item and verify its condition, we'll process your refund. Refunds will be issued to the original payment method used for the purchase.

Exceptions:

  • Items returned after the 30-day return window may be subject to a restocking fee or may not be eligible for a refund.
  • Returns of personalized or customized items may not be accepted unless the item is defective or damaged upon arrival.

Contact Us: If you have any questions or concerns about our return policy or need assistance with a return, please don't hesitate to contact contact us at info@scubadudestore.com. We're here to help!